First Impressions – Step 2 Your head

Your head & face are a major component of your impression management & therefore require additional thinking.

  1. Nods & genuine smiles connects you to the other person.
  2. Appropriate humour is great to break the ice & lighten the mood – I get this wrong sometimes & is a work in progress.
  3. Good eye contact is important & shows interest but break it up when you are considering a question otherwise you can be perceived as intense or creepy.
  4. Be aware of how many times you blink, excessive blinking can show you are uncomfortable or disagree.
  5. If you can try to mirror the other persons facial expressions. Shows you are connected.
  6. Keep you voice low & speak clearly & not fast.
  7. Don’t finish your sentences with a high pitch – can sound like a question not an answer.
  8. When the person asks a question do not answer until the person has finished asking the question. Breath & let the answer come out.
  9. You have 2 ears & 1 mouth, listen twice as much as you speak.


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